Refund and Exchange Policy

Introduction:

This policy and all its sections are considered the basis for contracting and dealing between Cap On Map Online Store which belongs to Cap On Map Trading Est. and the consumer according to the system in force in the Kingdom of Saudi Arabia issued by the Ministry of Commerce. However, if any event of any dispute between the establishment and one of the clients - God forbid - the case of the dispute is returned to the Ministry of Commerce to decide on the matter, or the matter of the dispute is returned to any of the official authorities in the Kingdom of Saudi Arabia for judgment between the two parties, and the judgment issued by any of these authorities is considered an enforceable binding judgment on both parties.

 

Contracting Parties:

The First Party: Cap On Map Trading Est. referred to in this contract as (Cap On Map Online Store).

The Second Party: The customer or consumer, who is any person who purchases from the first party’s online store of his/her own free will referred to in this contract as (Customer or Consumer).

 

Exchange Policy:

1.       The consumer has the right to exchange the product within the seven days following the date of receiving the order, according to what is received from the shipping companies contracted with by the first party or one of its representatives, and he/she is not entitled for refund after the seven days have passed.

2.      The product must be in good condition and the consumer must not have used the product to be exchanged. The first party has the right to inspect the product before replacing it to ensure\\\\\\\\\\\\\\\\nits safety. In the event of a shortage in the original packaging products or a defect in the product resulting from the customer’s use, a consumption fee of 10 riyals per piece will be imposed, or the product will be rejected if there is damage or harm that cannot be repaired, and the second party will bear all consequences, including shipping fees and the like.

3.      The consumer has the right to exchange the product if he receives a product that does not match the description detailed in the invoice.

4.      Demonstrating and selling our products is electronic process, and the degrees of colors displayed vary according to the type of display device used by the customer or consumer. The product can be exchanged if the color is totally different from what is mentioned in the invoice, for example but not limited to (I bought a red product and I received a blue product), so the customer has the right to exchange in this case. However, as for the slight difference in colors, it is not considered in this policy, and the customer is not entitled to exchange policy. Please check the required specifications before completing the purchase.

5.    The customer has the right to exchange the product that was manufactured at the customer’s request with a special order (external contract) and the product was not with the specifications and measurements previously agreed upon in the contract for special manufacturing orders, exchange is permitted within a period of seven days from the date of receiving the order, according to what is received from the shipping companies contracted with by the first party or one of its representatives. The customer is not entitled to exchange policy after seven days have passed.

6.      Cash on delivery fee of 15 riyals is non-refundable as it is considered a shipping company fee.

The consumer is not entitled to exchange the product in the following cases:

·      If the product was manufactured at the consumer’s request or according to specifications specified by him/her, except for products that have a defect or that violate the specifications specified by the consumer.

·      If a defect appears in the product due to the customer’s mishandling.

 

Refund policy:

1.      The consumer has the right for full refund if he returned the product within three days following the date of receiving the order, according to what is received from the shipping companies contracted with by the first party or one of its representatives, and he/she is not entitled for refund after the three days have passed.

2.     The product must be in good condition and the consumer must not have used the product to be returned. The first party has the right to inspect the product before replacing it to ensure\\\\\\\\\\\\\\\\nits safety. In the event of a shortage in the original packaging products or a defect in the product resulting from the customer’s use, a consumption fee of 10 riyals will be imposed for each piece, or the product return will be rejected in the event of damage or harm that cannot be repaired, and the second party will bear all consequences, including shipping fees and the like.

3.     the consumer has the right for full refund if he/she receives a product that does not match the description detailed in the invoice.

4.     demonstrating and selling our products is electronic process, and the degrees of colors displayed vary according to the type of display device used by the customer or consumer. The product can be returned if the color is totally different from what is mentioned in the invoice, for example but not limited to (I bought a red product and I received a blue product), so the customer has the right to return the item/items in this case. However, as for the slight difference in color, it is not considered in this policy, and the customer is not entitled to refund policy. Please check the required specifications before completing the purchase.

5.     The customer has the right for full refund if the product that was manufactured according to the customer’s request with a special request (external contract) and the product did not meet the specifications and measurements previously agreed upon in the contract for special manufacturing orders within a period of seven days from the date of receiving the order, according to what is received from the shipping companies contracted with by the first party or one of the representatives of the establishment. The customer is not entitled to exchange policy after seven days have passed.

6.      Cash on delivery fee of 15 riyals is non-refundable as it is considered a shipping company fee.

The customer is not entitled to refund in the following cases:

·      If the product was manufactured at the customer’s request or according to specifications specified by him/her, except for products that have a defect or that violate the specifications specified by the customer.

·      If a defect appears in the product due to customer mishandling.

If one or more condition/conditions was/were provisions listed in return policy are applicable; The consumer has the right to refund the amount paid through Bank Transfer only.

 

Important Notes:

The name of the account holder must match the name of the customer listed in the invoice before transferring the refund value, and the first party (Cap On Map Online Store) has the right to refuse any refund if the name of the account holder does not match the customer name listed in the invoice, in order to preserve the right of the store and the right of the customer from fraud cases.

In the event that the name of the customer does not match the name of the account holder following conditions are applied:

The Second Party must provide all necessary information to the First Party in order to transfer the refund. For example, but not limited to (the full name of the account holder receiving the refund, the IBAN number of the bank account, the mobile number if necessary) additionally to any information that the bank requires from the first party.

The second party also bears full legal responsibility according to the conditions and regulations in forced in the Kingdom of Saudi Arabia if the information provided by the second party was different or proved to be incorrect. The first party does not bear any responsibility or any legal consequences resulting from that error, whether the error was intentionally or unintentionally from the second party.

The complete purchase process and payment by all payment methods available on the online store owned by the first party is considered as the full approval by the second party of what is stated in this policy, and the second party bears all the consequences if this policy is not viewed by him/her.

 

This policy is subject to correction and modification according to what the first party deems appropriate. However, the second party must review this policy before each purchase, and he/she is responsibility in the event of failure to comply.

 

This is a translation of the policy applied by the first party, and the language adopted in arbitration in case of any dispute - God forbid - is the Arabic language. In the event of any contradiction between the two languages, Arabic will be the adopted language, and the second party has no right to object.